TSB Bank has removed advertising that suggests that you "always talk to a New Zealander in person" after they labelled as racist.
Do you believe that the wording in the adds are racist? Why/ why not? What wording do you think they should have used instead? Or do you believe this is a complete over reaction and we should just "get over ourselves"!
i think it is because it is suggesting that people that were born here arnt new zelanders when they have probaly lived here 4 three years then they are nz siticens(or so ive heard).
ReplyDeleteand any way why would you care where the person that your talking to comes fromas long as i can understand them then i would listen to them.
by brooke
they r still people
ReplyDeleteI think that it is and maybe they could of used better wording like saying you will be talking to a real person and not a computer.But also I think that they have a point because you dont want people ringing up and they dont even speak any english.
ReplyDeleteif they were going to say stuff like that they could go take there bank and their money and go to a differnt country and be racist over in their country because people should not have to put up with that in the first place if people have a problem with their english they could go to a differnt bank and make fun of other people they could get proffesional people that speak all the languages in the whole entire universe if they have a problem
ReplyDeleteIn my opinion i do think they should have thought carefully about thier wording.
ReplyDelete'Always talk to a New Zelander in person.' Perhaps people took this the wrong way. Change that phrase to 'Always talk to a computer generated voice in person.' That is not racist in any form. (I think)If you ring up TSB and would like to talk to a New Zealander perhaps this could be made a request? Or maybe it does not concern many people. If you ring up and get someone from China it may not be that bad if they speak english.
To sum up i think this was worded incorectly and in future they will check it thoroughly before advertising it.
Thank You. =D
I don't really know what to say to this one because:
ReplyDeleteIt would be kind of good to be able to speak to someone kiwi without an accent as some people find it hard to understand them. Talking to a kiwi might be easier for some people as they might be able to relate to them when the are talking. Japanese/chinese/american can be hard to understand as they can talk quite fast (most of them) and pronounce words differently.
I agree with Olivia D about they should have reworded it so that it says you are always talking to someone real. I don't think that it is racist saying that you wil always talk to a New Zealander but might be offencive to people from another country, when there is nothing wrong with them. They have put "in person" on the end which is good because then you won't be talking to a recorded message so that you can discuss the situation with the person and be able to seek what you need from the bank without having to wait for AGES until the message stops. Everyone has overreacted with it, they want to cause mayhem and TSB could have prevented the outburst by changing the wording slightly.
Also, I ahd the same problem as Nick and Alekaii, I COULDN'T get onto my account. >.<
No. I think that the country is completely over reacting! But even so they could have been meaning that there would not be any language barriers when they rung up to talk to their bank. You don't want to talk to some Foreigner or even someone that can't even speak English. But if they were not meaning this they should of said something like: You always talk to a fluent English speaking person, so that you end up getting the correct message across so that you get your banking correct.
ReplyDeletei personly do not see y that is so rasist because we r in nz it does not mean any thing because we r in our country and the japanies and other foreners will have to put up with the nz tellingother newzealanders that the bank is oend by newzealander but it was ther choice to move to nz so they will have to put up with it
ReplyDeleteBBYY TTOOMM PPAASSCCOOEE
Do you beleive that the adds are racist?
ReplyDeleteNo, I dont think they are racsit although some people like the government might think they are.
Why? Why not?
Because well I dont know...
maybe its because I come from a country where theres lots of racisism between the white skinned people and the coloured skinned people. So this sort of thing doesn't really hit me as racsit!
What wording do you think they should of used instead?
I think they could of used "You will talk to a real person" instead and ovoided all this commotion about racisism.
I do beleive that people should just get over it. It's not that big of a deal I mean there are more things to worry about than what the government thinks is racist.
If they were worried about accents then get people who have lived in new zealand since they were kids but they might not of been born here and their accent would be easy to understand because children pick up on accents quicker than adults.
TSB Bank has removed advertising that suggests that you "always talk to a New Zealander in person" after they labelled as racist.
ReplyDeleteDo you believe that the wording in the adds are racist? Why/ why not? What wording do you think they should have used instead? Or do you believe this is a complete over reaction and we should just "get over ourselves"!
Yes I do think the wording was racist but don’t think it was bad enough to remove the add. I think in future TSB bank or any company should be careful with their wording but people need to get over themselves because the ad was clearly trying to suggest that instead of talking to a computer you would be talking to a “real person”.
I think that the wording is they racist because they were most likely trying to say instead of talking to a computerised voice you talk to a person. They should of said instead of talking to a computerised voice you talk to a person so it wouldn’t sound at all racist at all. People should get over them selves because they were trying to say instead of talking to a computer.
ReplyDeleteI think that it did make it sound racist but they could have just re-done the ad and worded it differently because what they probably meant is, "You dont have to talk to computer you have someone that can understand and actually help you". So i think people should have realized that they are not trying to sound racist so they should just get over it and continue with life.
ReplyDeleteI cant get on to my account either
ReplyDeleteI kind of think this is a bit silly and a slight over reaction but I suppose some people might find this racism. TSB bank meant that the call centre is in New Zealand and the voice isn’t computer generated, and meant this advertisement in good faith but some people got the wrong message and thought it was racist. I think that it was wise for the bank to put the ad’s off air because it could put people off putting money in a ‘racist bank’ if they think that way. Probably the wording wasn’t in the best order and I think that might have given it away. It should be changed to “Always talk to a New Zealand call centre and in person.” This ensures that people understand the true meaning of what the bank has to say. But in saying that New Zealand doesn’t have so much racist issues and I don’t think that this is such a big issue. It doesn’t offend any coloured skin and only if you really look deep into it, you might find a hint of racism. I don’t really blame TSB bank for putting the ad’s on air, because I’m pretty sure that the radio stations on which the ad was running decided to put it on the radio. The station could have said that there is some racism in it, and that it has to be reworded. But the radio stations didn’t stop the advertisement going on air so it isn’t really TSB’s banks fault.
ReplyDeleteI agree with Shannon, companies in the future need to reconsider an ad if they think it might offend some people.
Nick!!!
Yay! I can log on! :)
ReplyDeleteTo tell the truth i think that it is not racist at all i mean after all it is our country and if we want to talk to a kiwi then so be it there is nothing wrong with that .I would want to ring up and understand what the people on the other end of the phone line perfectly if i were setting up a bank account because what if they got the pin number wrong if this were their second language .And i agree that they might have meant that have meant its not computer voiced which i hate .One other thing now that they have labelled it racist what are they going to do i mean they cant fire all of the kiwi workers but a good idea would be to hire a variety of workers who know a range of languages which in the end would make everyone happy.
ReplyDeleteI think the wording needs to be put more carefully, the media just take it too far sometimes. They just need to say as long as the person receiving the call is in this country and can speak clear English it is acceptable. People take offence easy. TSB need to get over themselves and find something real to talk about.
ReplyDeleteRose ;D
I think they should have said something more like "you will speak to a real person".
ReplyDeleteSome people may class this as racism but personally i dont think that it is racist.
It is way overreacted that those comments were racist.
I dont think it was TSB banks fault.
RACIST is not the right word for it, the comments were not racist even if they were racist i a pretty sure lots of people have much much worse racist comments than those.
I think as long as the person who is at the recieving end of the call center has to be able to speak english quite well so that most people can here.
TSB just find something real to talk about and just get over it.
I dont really have a problem with this advertisement. After all its a company based in New Zealand offering services to the people of New Zeland and if you cant understand a kiwi, try
ReplyDeleteunderstanding call centres based around the world
to try and deal with something local. i.e. Telstraclear.
My parents wanted to contact them locally and the
call was placed initially in Malaysia to deal with something here.Try listening and understanding the language was really difficult.
I think it is racist because they are putting the idea into your head suggesting that speaking to a true New Zealander is better than speaking to a foreigner. Also people from other countries may do not sound like New Zealanders but might have been a New Zealander for a long time.
ReplyDeletei thing that TSB'S phrase is not racict because when you speak to a cinese person at a help desk 20,000 miles away there can be some language or accent drifference whitch will make it hard to understand what there saying and won't get the help you need causing costumers to get fed up
ReplyDeletei think tsbs phrase is not racict because when you speak to a cinese persin at a help desk 2oooo mile away can be some llanguagwe oraccent drifference
ReplyDeleteI don't think this is a racist phrase, some people take it too seriously and negatively. When you call a call centre, you are generally calling for help with somethingl. Speaking to someone who is from the same place as you will help communication be better and help you understand more.
ReplyDeleteI believe that TSB Bank has been wrongly accused. Now days, when you ring up to a telephone company (just an example) the call diverts to a different country like to India (another example) you are then forced to listen to someone talk who has quite a strong accent and you have to ask them to repeat themselves tonnes of times. It would be much easier for both you and the other person to not have to put up with that.
ReplyDeleteAnother reason is that TSB Bank is a New Zealand company and people who live in New Zealand run it so why should a call go to a person who lives in a country hundreds of miles away when you could talk to someone who lives within your area?
Sometimes, you are answered by a computer phoning system and most of the time with you will never get what you truly want if you are asking a question which leaves you at a disadvantage.
Although, with the words they should have been different because misunderstandings can happen easily as is shown. And the add did sound slightly racist. The words should have been something like this ‘Every time you call you are guaranteed to talk to a person who lives in this country!’ Then it is not bad it just simply stating that you will talk to someone who lives in NZ.
P.S It's my birthday so...
ReplyDeleteHappy Birthday to me!
i think that when they say a New Zealander in person they mean a New Zealand citicen. and it may have came across racist becuase of the language they used. and they could have misunderstood. and i think what else they mean by a New Zealander in person they also mean there a welcoming country and when you come here even if your not a New Zealand citicen they welcome you BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
ReplyDeleteTsb bank has people working for them that are from all sorts of different religions and nationalities. People need to understand it only a voice and that where ever you go in the world there will always be different one. It just happens to be that in New Zealand it is an english one.
ReplyDeleteRecorded messages on phones can sometimes be a nucence because of their inability to cater for everybodys needs.They needed to have on their for instance"At our company you arein the hands of genuinely hard working and acknowledging people - always putting our customers first".
But on the other hand people need to just get over it. It is not like they are deliberately trying to be racist.
I think that when TSB bank said real New Zealander they might not have been meaning it in a racist way it really depends on what you interprate a "real New Zealander" as. I personally think that anyone who moved over here and has a NZ citerzinship is just as much of a new zealander as someone who was born here so even if they have an accent TSB could still be including them as a real NZer people are just taking it the wrong way
ReplyDeleteI think it is slightly racist because there are alot of imagronts that have moved here that would be deeply offended.
ReplyDeleteI beleive that the ad should say 'When you call us you talk to a real person'. I also think that people need to take it a bit less seriously because everyone makes mistakes and it's just another human error. I'm sure that the person who created the ad didn't mean to cause offence or upset anyone.
I think we are completely over reacting. I do not think it is racist and I don't think they meant it to be. I think it sent more than one message unintentionally, and some people got the wrong one. All TSB bank did was tell us we would be talking to are real New Zealander as in person who talks the same as us not a computerised voice or foreigners voice so we can understand because computerised voices or some foreigners are very hard to understand.So i do think we need to get over ourselves.
ReplyDeletei think that the wording in the ad was racist but im not exactly sure why people would be so offended because it wasn't exactly anything really bad. I think that instead of using " You always speak to a New Zealander" they should of used something like you always speak to a real person because then it wouldn't be racist at all. But people are defintley overreacting because it isnt that racist
ReplyDeleteWinner of this weeks 'Top comment'. Olivia J because of your very clear succinct explanation of the problem and how with a few minor changes the adds could have been kept. Well done!
ReplyDeleteOlivia J =250 points
Alex =100 points
Saskia =50points
what that guy that 3 girls got 450 points the boys should of got 1st 2st or 3nd
ReplyDelete